- Using this Web site
- Volunteer Opportunities
- Community Partners
- About New York Cares
Using this Web Site
I don't have a username or password.
Create an account to select your own username and password.
I've forgotten my username and password.
That's okay. Just click here to get a username and password reminder. Enter your e-mail address, and your username and password will be sent to you automatically. Please note, if the e-mail address you originally registered is no longer active, call our Volunteer Relations department at 212-228-5000.
I am having trouble logging in.
Read our troubleshooting information.
Do I have to have an e-mail address?
You'll have to have a valid e-mail address in order to register for a New York Cares online account. We use this account to send important information about your volunteer projects or training sessions. You can create an e-mail address free of charge from www.gmail.com, www.yahoo.com or www.hotmail.com. But, if you don't have regular Internet access, our Volunteer Relations team can create an account and sign you up for projects. Just call 212-228-5000.
How do I update my contact information or password?
Log in, select "My Profile" at the top of the page, and choose the appropriate field. Be sure to click "Update All Information" to save your changes.
I'm on your mailing list, why don't I receive e-mails?
The spam filter on your e-mail account may automatically route e-mails sent from New York Cares to your junk or bulk mail folder or even delete them. Please configure your e-mail account to allow you to receive messages from newyorkcares.org.
How do I update my mailing preferences?
Log in and select "My Profile" at the top of any page. Update your mailing preferences and click "Update All Information" to save the changes.
I would like to subscribe or unsubscribe from New York Cares News.
If you have a New York Cares account, please log in and visit your "My Profile" page to edit your mailing preferences. Otherwise, please subscribe or unsubscribe now.
Who do I contact for help using the New York Cares Web site?
If you have questions or need more help using this Web site, please e-mail our Volunteer Relations team at firstname.lastname@example.org or call 212-228-5000.
What kinds of projects does New York Cares offer?
We offer thousands of volunteer opportunities throughout the five boroughs, ranging from one-time projects to those requiring a more significant commitment. We work with nearly 1,000 nonprofit organizations helping children, adults, and the community. Learn more.
How much time do I have to commit?
That is entirely up to you. Our goal is to make volunteering accessible to everyone, regardless of how busy you are.
How old do I have to be?
You must be at least 18 years old to volunteer on New York Cares' ongoing volunteer projects. We offer some projects designed for family volunteering. Just click the "Family Friendly" box on the Search Projects page. Also, learn more about Youth Service Opportunities.
How do I sign up for projects?
Once you have attended orientation, visit our Search Projects page and sign up online.
What is a Team Leader?
Team Leaders manage projects on behalf of New York Cares. They've attended training and work closely with our staff to make sure the project runs smoothly. Learn more
Who should I contact if I have questions about a project?
Your Team Leader can answer most questions. When you sign up, you will receive an automatic e-mail with the Team Leader's contact information.
Can I bring other people with me to a project?
No. All volunteers must have attended a New York Cares orientation and must register individually for each project they wish to attend.
How do I remove myself from a project I can no longer attend?
New York Cares plans volunteer projects to meet specific goals for a specific number of volunteers, so it is crucial to deregister using the link on "My Projects" so another volunteer can take your place. This link is active until 24 hours before a project begins. If you need to cancel within 24 hours, please contact your Team Leader. Volunteers who miss three or more projects in a six-month period without deregistering will no longer be able to participate in New York Cares projects.
I'm having problems signing up for projects.
Make sure that you're logged in and have attended orientation. If you have attended orientation, are logged in, and are still having problems, contact Volunteer Relations at email@example.com or 212-228-5000.
Can New York Cares verify my hours for school, court, or other requirements?
We can verify your volunteer hours for our ongoing projects, days of service, or holiday programs. We can't verify hours completed through referral opportunities. You can print a list of your volunteer hours by logging in, selecting "My Projects," and then clicking "Project History." We can also provide formal letters of verification with 7-10 days notice. Contact our Volunteer Relations Team at firstname.lastname@example.org or 212-228-5000 to request verification of hours.
What if I have an idea for a new project?
Let us know! We're always looking for new projects and people to lead them. Email us at email@example.com.
What type of nonprofits do you serve?
New York Cares works with 1,000 nonprofits throughout the five boroughs. View our partners.
How can my organization get help from New York Cares volunteers?
There are a number of ways that organizations can help meet their volunteer needs through New York Cares. Learn more.
About New York Cares
How can I learn more about New York Cares?
Learn more about our mission, vision, story, and much more in the About Us section of our Web site.